Do my customers have to download another app?
No. They save their card to Apple Wallet or Google Wallet by scanning a QR code, and the card updates by itself after every visit.
Do I have to offer discounts?
No. Habitual doesn't make you create discounts or new campaigns. You can use what you already do: a product, the season, a launch or an event. If you want to reward your regulars, you decide the reward, when it's earned and what it costs; some rewards have a cost, and you decide which ones are worth it.
How much work does it add for my team?
Mostly recording the visit: scanning the customer's QR code and confirming it from a phone or tablet at the counter, without installing anything or changing your register. Each person signs in with their own profile and only sees what they need.
Can I use the campaigns I already run?
Yes, that's the idea. Habitual helps you choose who to tell (for example, your regulars or those who are taking longer than usual to come back) and see who returns afterwards. Emails only reach people who have given their permission, and you review and send each one yourself.
What if I have several locations?
Habitual can work with several locations, and each one decides, for example, whether to turn on the nearby-reminder. Pricing for additional locations is agreed with you. In the demo we look at which location to start with: usually the one with the most repeat customers.
Can I set up my own rewards?
Yes. You choose whether to use points or stamps, how many visits it takes and what the reward is. The card carries your brand.
How does onboarding work?
It's included in both plans. We help you set up your business, the program and the reward, your branded card, your team and the counter device, and we run a test before you start using it with customers.
What's the difference between Basic and Pro?
Basic lets you build loyalty, get to know your customers and share offers and news. Pro adds repeat-visit intelligence (who is taking longer than usual to return, opportunities, segments) and campaigns to win back the customers you're losing, with measurement of who comes back afterwards.
Is it for any kind of business?
It works best where customers come back: salons, cafés, neighborhood shops, pet grooming or wellness centers. If most of your customers are just passing through, we'll tell you plainly.
Is there a lock-in or any commitment?
There is no lock-in. Your first purchase carries a 14-day commercial guarantee from the first charge. Prices are shown before tax.