Legal Notice

Habitual by Nōmae is a B2B SaaS solution for loyalty, CRM, Wallet, campaigns, analytics and customer retention.

This Legal Notice governs access to and use of its websites and digital services and supplements the Privacy Policy and Cookie Policy.

The specific commercial conditions applicable to each customer, including pricing, features, duration, support, data processing and cancellation, will be governed by the applicable proposal, order, subscription or agreement.

In accordance with applicable legislation, the owner of the websites and provider of the services offered under Habitual by Nōmae is:

This Notice applies to the commercial website habitual.gonomae.com, the Habitual application currently available at app.habitual.gonomae.com and their associated digital services.

Depending on the selected configuration and plan, Habitual may provide digital loyalty, Apple Wallet and Google Wallet, visit tracking, CRM, segmentation, campaigns, analytics and AI-assisted interpretation.

Information published on the websites is general in nature. The specific features and conditions of the service are determined by the corresponding contractual relationship.

Users must use the websites and services lawfully, diligently and respectfully.

Users must not:

• Provide false information or third-party information without a lawful basis.
• Attempt to access accounts, systems, data or infrastructure without authorisation.
• Interfere with the security, integrity or availability of the service.
• Introduce malware or abusive automation.
• Infringe third-party rights or use the service for unlawful purposes.

Habitual may restrict or suspend access where there are reasonable indications of fraud, abuse, security risk or breach of applicable terms.

Habitual's proprietary content, including its brand, visual identity, designs, interfaces, software, code, databases, graphics, documentation and other protected elements, belongs to its owner or is used with the appropriate authorisation.

Access to the websites or service does not grant users exploitation rights over those elements.

Reproduction, distribution, transformation, systematic extraction or commercial exploitation without authorisation is prohibited, except where permitted by applicable law.

Habitual takes reasonable measures to keep its websites and services available, updated and secure but does not guarantee the complete absence of interruptions, errors or incompatibilities.

Changes or interruptions may occur as a result of maintenance, updates, technical incidents or third-party services.

Habitual may modify, replace or withdraw functionality where necessary for technical, operational, legal, commercial or security reasons, subject to applicable contractual obligations.

Habitual uses artificial intelligence and automation to assist with tasks such as analysing information, segmentation, drafting campaigns, identifying opportunities, generating recommendations and other customer-retention activities.

Metrics, segments, recommendations, campaign copy, alerts and interpretations produced through Habitual are support tools and do not guarantee a specific commercial result or constitute legal, tax or financial advice.

Artificial intelligence may propose, prepare or interpret information. Relevant decisions, production configurations and campaign sends remain subject to the applicable permissions, human review and confirmation requirements.

Businesses using Habitual are responsible for the lawfulness and quality of the data they provide, informing their customers, identifying the applicable legal bases, obtaining any required consent and reviewing campaigns, rewards and content before activation.

Where Habitual processes personal data on behalf of a customer business, the relationship will also be governed by the applicable data processing agreement.

Habitual's websites and services may integrate with, use or link to services provided by third parties.

Those services may be subject to their own terms, conditions and policies. Habitual does not generally control their content, availability or security and will not be liable for them except where otherwise required by applicable law.

Habitual will be responsible for obligations imposed on it by law and those expressly undertaken under its agreements.

To the extent permitted by applicable law, Habitual will not be responsible for damage exclusively attributable to third parties, misuse of the service, decisions taken in disregard of visible warnings, external interruptions beyond its reasonable control or force majeure events.

Nothing in this Legal Notice limits liabilities that cannot legally be excluded or any mandatory consumer rights where applicable.

Commercial communications will only be sent where a valid legal basis exists.

Marketing communications will include an easy and free mechanism to unsubscribe or object to future communications where applicable.

Unsubscribing from marketing does not necessarily affect operational communications required to provide a contracted service.

Habitual's processing of personal data is governed by the Habitual by Nōmae Privacy Policy.

Cookies and similar technologies are governed by the Cookie Policy. Non-essential technologies remain subject to the corresponding consent requirements, and users may modify their choices through the cookie settings available on the website.

Habitual may update this Legal Notice as a result of legal, technical, operational or service-related changes. The version published on Habitual's websites will be the version in force.

This Notice is governed by Spanish law, without prejudice to any mandatory rules that may apply.

Where the user acts as a business or professional, the parties will seek to resolve disputes amicably. If this is not possible, disputes will be submitted to the courts of Madrid unless a mandatory jurisdiction rule applies.

For legal enquiries, contact legal@gonomae.com.